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Frequently Asked Questions

Straight Answers To The Questions Our Clients Ask Most

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Common Questions

Clear Answers From Our Team

We understand that navigating IT hardware sourcing, logistics and global trade can raise a lot of questions. That is why we created this page to give you direct, reliable answers based on our daily work with businesses around the world. Whether you're new to the tech trading space or scaling an established operation, this section covers the most important topics, including shipping timelines, payment terms, inventory processes and support services. Our goal is to provide the clarity you need to make smart, confident decisions without delays or confusion. If you do not see your question here, feel free to reach out. We are happy to guide you.

Every client’s needs are unique, but many concerns are shared. We have gathered the most frequently asked questions from buyers, resellers and partners so you can get answers quickly. These responses are written to be easy to understand and helpful in real-world scenarios. From first-time buyers learning the process to experienced partners refining operations, this page serves as a reliable resource you can return to at any time. We update it regularly as our services evolve to ensure you stay informed and ready to move forward with confidence.

Answers You Need

Everything clients ask, clearly explained

What types of IT hardware do you supply?

We supply a wide range of products including laptops, desktops, displays, servers, processors and networking equipment in bulk quantities.

Do you only sell to businesses or can individuals buy?

We specialize in B2B transactions and primarily serve resellers, bulk buyers and companies. Individual purchases are not our core focus.

Which regions do you ship to?

We ship globally with strong coverage across the Middle East, Africa, Asia, Europe and North America.

Do you offer warranty on products?

Yes. Most products come with a warranty depending on the brand and condition. Details are provided at the time of purchase.

Can I request specific brands or models?

Absolutely. We work with a broad network of vendors and can help source specific models or preferred brands upon request.

How do I place a bulk order?

Start by contacting our team with your product requirements. We’ll provide pricing, availability and shipping options tailored to your needs.

What payment methods do you accept?

We accept bank transfers, company payments and other verified business payment methods depending on your region and order volume.

Do you offer discounts for high-volume orders?

Yes. The more you buy, the better the pricing. We offer competitive rates based on quantity and frequency.

How long does shipping usually take?

Shipping times vary based on destination and freight method. Most orders are fulfilled within 5 to 12 business days.

Can you help with customs clearance?

Yes. We provide customs support and documentation guidance to help your shipment clear efficiently and in compliance with local laws.

Do you offer warehousing or storage solutions?

Yes, our team guides you through applicable regulations and procedures relevant to your target countries and product type.

How do I track my order?

We provide inventory management and temporary storage support for partners who need more flexibility with fulfillment timelines.

Is your stock new or refurbished?

We supply both new and refurbished IT hardware, depending on your request and the availability of products in the market.

Do you help new resellers or startups?

Yes. We offer consultancy and guidance to new businesses entering the tech trading or IT resale space.

What happens if a product arrives damaged?

Contact us immediately. We will work with the carrier and assess the claim for replacement or resolution based on our policy.

Can I visit your warehouse or office?

Yes, visits can be scheduled at our Sharjah head office for verified partners or potential clients by appointment.

How do I open a business account?

Reach out to our team. We will collect basic company information and guide you through the setup process.

Can you source products not listed on your website?

Yes. Our vendor network is extensive and we often fulfill custom sourcing requests that are not listed publicly.

How often is your inventory updated?

Our inventory is updated regularly to reflect real-time availability. For high-demand items, we recommend contacting us directly.

Do you provide product images and specs?

Yes. We can share detailed specifications and images for most items during the quotation or confirmation process.

Is there a minimum order quantity?

It depends on the product, but we typically have minimums in place for wholesale pricing. Contact us for specifics.

Can I request recurring monthly shipments?

Yes. We support recurring or scheduled shipments and can set up a fulfillment calendar that matches your supply cycle.

How do I get started as a new buyer?

Just fill out our contact form or reach out to our sales team. We’ll help guide your first steps.

Do you offer after-sale support?

Absolutely. Our team is available to assist with product issues, warranty claims and general support after purchase.

Still Need Help?

If you did not find the answer you were looking for, we are ready to assist you directly. Many businesses face unique circumstances that do not always fit neatly into a simple FAQ. That is why we offer personal support tailored to your needs. Whether you are facing uncertainty with stock sourcing, logistics challenges, or service details, our team is here to guide you. We take time to understand your business and provide relevant answers that help you move forward with confidence and clarity. You can always reach out for specific guidance at any stage of your journey with us.

Even if you have years of experience in tech trading, new challenges can still arise. We work closely with startups and seasoned resellers alike to ensure they get accurate support, regardless of where they are in their business lifecycle. Our one-on-one consultations are focused on real-world scenarios, not generic answers. Whether you are scaling operations, entering a new market, or setting up your first order, we take time to listen, ask the right questions and recommend practical solutions. Every business is different and we treat yours with that level of attention and care.

There is no need to navigate logistics, sourcing, or compliance alone. Our experienced team is equipped to help you address common roadblocks before they become costly problems. We have supported hundreds of businesses across multiple regions and we bring that knowledge to every conversation. From solving order inconsistencies and shipping delays to clarifying import duties and documentation, we deliver proactive solutions you can trust. Our goal is to streamline your experience, reduce risks and help you stay competitive in a fast-moving market without unnecessary setbacks.

Ask Us Directly

Get personalized answers and expert support tailored to your business needs, goals and challenges.

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At Technology Hub, support does not stop after the sale. We are committed to long-term client success, which is why we remain available before, during and after every transaction. If something is unclear or you need follow-up support, we encourage you to contact us directly. You will never be left guessing. Our goal is to deliver smooth, consistent service with communication that is honest and helpful. Building long-term partnerships starts with trust and we’re here to make sure your journey with us is both productive and positive.

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About Us

Technology Hub is a trusted global distributor of IT hardware, specializing in bulk supply of laptops, desktops, servers and components. We empower resellers and businesses with reliable products, competitive pricing and world class service.

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